Wood Flooring :: Heritage Collection

RESIDENTIAL LIMITED FINISH WARRANTY
RUBIO MONOCOAT NATURAL OIL FINISH / SPECIAL HARDWOOD PRODUCTS INC.
HERITAGE COLLECTION COLLECTION ENGINEERED PLANK FLOORING

Rubio Monocoat warrants our finish to be free from defects and will provide a lifetime of service as long as they are applied, maintained and cared for in full accordance with instructions published on our website www.monocoat.us and written in our Maintenance & Restoration guide.

Rubio Monocoat is a natural oil finish allowing the natural beauty of the wood to show while providing excellent protection to the wood surface. Rubio Monocoat floors will achieve a foot worn look over time. Scuffs, scrapes, and accumulated character marks are an inherent feature of this floor finish; however, the original appearance can be easily maintained by following the instructions published on our website www.monocoat.us and written in our Maintenance & Restoration guide.

Use, care, maintenance or rejuvenation of our finish with any product other than those approved by Rubio Monocoat voids our guarantee. Damage caused by abuse, saturation (any liquids) or delayed maintenance voids our guarantee.

In the unlikely event of a claim under this guarantee, Rubio Monocoat or its designated inspectors have the right to conduct inspections of the finish in question. Rubio Monocoat and the customer agree to be bound by the decision of the independent inspector.

This guarantee applies only to the original purchaser and is not transferable. There are no other guarantees, expressed or implied, including merchantability or fitness for a particular purpose, other than those listed within this guarantee. No retailer, installer, dealer, distributor, manufacturer, agent or employee has the authority to increase the scope or alter the terms of coverage of this guarantee.

Under no circumstances shall Rubio Monocoat be liable or in any manner responsible for any claim, loss or damage arising from the purchase, use or inability to use its products or from any special, indirect, incidental or consequential damages, regardless of theory, including, without limitation, punitive or exculpatory damages or attorney's fees.

Please note that evidence of the purchase date and identity of the original purchaser is a condition for guarantee coverage and we strongly recommend that you keep it, together with our maintenance and care sheets, in a safe place.

Rubio Monocoat / Special Hardwood Products Inc.

P.O. Box 305 Lithonia, GA 30058

June 05, 2008

PT. Surya Sindoro Sumbing Wood Industry (hereinafter “ SSSWI”) makes the following limited warranty which extends to the original consumer purchaser only and to no other purchaser or transferee, from the date of the purchase of its engineered hardwood floors, when installed according to manufacturer's instruction and utilized under normal residential traffic conditions for its engineered flooring.

SSSWI warrants to the original consumer that its product “Heritage Collection ” is of the marked of quality, kind and grade, and that it is free from defects in material or workmanship as long as you own your home and it is properly installed in accordance with SSSWI installation GUIDE provided in each carton. It is however, the responsibility of the purchaser or the purchaser's installation contractor to pre-inspect the products prior to cutting or installation. If (within one year) after the date of purchase and during this pre-installation inspection, any product is found to be unacceptable, that defected portion may be returned to SSSWI for replacement free of charge or in the unlikely event that SSSWI is unable to correct the failure after a reasonable attempt, SSSWI will refund the purchase price for that portion of the floor that has failed.

This warranty does not include labor for repair and replacement of material that has permanently been installed

SSSWI warrants that “Heritage Collection ” will not warp, twist, cup, nor will its bonded layers delaminate subject to humidity levels in a range between 35%-55%. Uncontrolled conditions outside this range on relative humidity can cause problems to the performance of the floor.

Note: wood is a hygroscopic material. The wood floor may expand due to high relative humidity, and release its moisture due to low relative humidity causing shrinkage to the wood floor. If minor separations do happen, they are not covered by this warranty. They are considered normal performance, and should close when the humidity level returns.

SSSWI warrants that its product “Heritage Collection ” will not cup or buckle when properly installed over radiant heated subfloor with a surface temperature not exceeding 85 F and proper relative humidity level must be maintained at all times.

SSSWI warrants that its adhesives meet all technical specifications for retaining its bond, if the installation directions are complied with. This limited warranty does not, however, cover adhesive breakdowns caused by water damage from flooding, leaking pipes and the like. SSSWI does guarantee its bond even when it comes in contact with ordinary moisture. This warranty applies to the adhesives used in the manufacturing of the product- not the adhesive used to install the product.

SSSWI´S Warranty does not cover and specifically excludes:

Indentation, scratches or damages caused by negligence, water, erosion, insects, or spike heeled shoes.

Damage due to failure to follow all manufacturers' specific written installation instruction. Damage due to improper maintenance, insufficient maintenance, misuse, or improper modifications not authorized in our written instructions.

Any normal deterioration due to wear and/or exposure, including fading due to sunlight exposure, any variance in color shade of original product resulting from variation in amount of stain absorbed by the wood during manufacturing. Variation in grain or density of wood will affect the amount of stain absorbed. This is not a product defect.

Wood floor is a natural product; thus the color of the surface may change over time. Color variation on the wood floor could come from aging, natural color changes, sunlight exposure, etc. For these reasons, new flooring may have color variations from, and may not match the displayed samples. This is not considered a defect.

You should read the Installation Guide thoroughly before attempting to install the product. You must retain proof of purchase, such as a Bill of Sale.

SSSWI reserves the right to have a designated SSSWI representative inspect the floor, and if necessary, remove samples or take photographs. SSSWI is the sole authorizer of any approved warranty actions- no actions may be made by anyone else on our behalf. It is a condition precedent to the warranty performance that the repairs covered by this limited warranty be approved in writing by SSSWI before they are begun.

Incorrect installation will nullify this warranty.

The Installation and Maintenance Guide may be found inside every package. Do not attempt installation without first reviewing thoroughly the SSSWI Installation Guide. If you misplace or for any reason do not receive a copy of the SSSWI Installation Guide, you may obtain a free copy from us.

The above warranties are subject to the following conditions:

You must retain your Bill of Sale or provide other proof of purchase.

You must notify an authorized SSSWI retailer or seller within thirty (30) days after you discover a defective product.

All warranties are effective only if the product is purchased and used in the United States of America and Canada.

Labor service charges for installation and adjustment of customer controls are not covered by this warranty.

To obtain Warranty Service you should:

Contact an authorized SSSWI retailer or seller within thirty (30) days after you find a defective product. You can find an authorized SSSWI retailer or seller by contacting: