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Antique Collection - Warranty

RESIDENTIAL LIMITED FINISH WARRANTY

RUBIO MONOCOAT NATURAL OIL FINISH / SPECIAL HARDWOOD PRODUCTS INC.

ANTIQUE COLLECTION COLLECTION ENGINEERED PLANK FLOORING
Rubio Monocoat Limited Warranty

Rubio Monocoat warrants our finish to be free from defects and will provide a lifetime of service as long as they are applied, maintained and cared for in full accordance with instructions published on our website www.monocoat.us and written in our Maintenance & Restoration guide.
Rubio Monocoat is a natural oil finish allowing the natural beauty of the wood to show while providing excellent protection to the wood surface. Rubio Monocoat floors will achieve a foot worn look over time. Scuffs, scrapes, and accumulated character marks are an inherent feature of this floor finish; however, the original appearance can be easily maintained by following the instructions published on our website www.monocoat.us and written in our Maintenance & Restoration guide.

Limitation

Use, care, maintenance or rejuvenation of our finish with any product other than those approved by Rubio Monocoat voids our guarantee. Damage caused by abuse, saturation (any liquids) or delayed maintenance voids our guarantee.

Claims

In the unlikely event of a claim under this guarantee, Rubio Monocoat or its designated inspectors have the right to conduct inspections of the finish in question. Rubio Monocoat and the customer agree to be bound by the decision of the independent inspector.

Non-Transfer and Exclusions

This guarantee applies only to the original purchaser and is not transferable. There are no other guarantees, expressed or implied, including merchantability or fitness for a particular purpose, other than those listed within this guarantee. No retailer, installer, dealer, distributor, manufacturer, agent or employee has the authority to increase the scope or alter the terms of coverage of this guarantee.
Under no circumstances shall Rubio Monocoat be liable or in any manner responsible for any claim, loss or damage arising from the purchase, use or inability to use its products or from any special, indirect, incidental or consequential damages, regardless of theory, including, without limitation, punitive or exculpatory damages or attorney's fees.
Please note that evidence of the purchase date and identity of the original purchaser is a condition for guarantee coverage and we strongly recommend that you keep it, together with our maintenance and care sheets, in a safe place.

Rubio Monocoat / Special Hardwood Products Inc.
P.O. Box 305 Lithonia, GA 30058
June 05, 2008



RESIDENTIAL LIMITED STRUCTURE WARRANTY
The Wood Cellar, Ltd

ANTIQUE COLLECTION ENGINEERED PLANK FLOORING

October 15, 2008

READ THESE INSTRUCTIONS BEFORE OPENING THE SHRINKWRAP
Residential Warranty
This warranty is not transferable, The Wood Cellar Ltd. (hereafter “the Manufacturer”) hereby warrants to the Original Buyer only (hereafter “buyer” or owner), that all Antique Collection installed by using the recommended installation methods, floor maintenance procedures, and maintaining proper relative humidity conditions within the residential home, to be free from manufacturing defects subject to the following conditions and exclusions. This warranty program is limited to residential application only and does not apply to commercial and industrial use.

Lifetime Structural Warranty
Lifetime Structural Warranty means Antique Collection flooring products will remain free from defects in lamination for as long as the original purchaser owns the home. The manufacturer warrants to the original purchaser its hardwood floors against delamination (separation between plies) in normal environmental conditions provided that NWFA Installation Guide Lines are followed.
Normal Environmental conditions mean that heating or ventilating systems should be designed to maintain interior relative humidity level (in air) between 40% and 70% relative humidity all year round.

Warranty Exclusions
Improper Maintenance and Prevention
Floor maintenance must follow the recommendations outlined in this guide. This warranty excludes impact damage or wear from heavy furniture or equipment used without proper protection. Warranty excludes indentations, scratches or surface damage caused by lack of proper maintenance, misuse, negligence, erosion, pebbles, sand, other abrasives, insects, pets, abuse, accidents, insufficient prevention and/or protection in kitchen working stations and underneath furniture.
Spike or stiletto high heels, especially those in need of repair, may cause scratching, denting and related damage to hardwood floors due to the extremely high compression force they generate. Such footwear can produce dynamic loads in excess of thousands of pounds per square inch and permanent indentations may result. This is not a manufacturing or product related defect; The Manufacturer will not accept claims for damages that arise from such exposure.
The use of non-recommended maintenance and floor-care products, including but not limited to liquid or paste wax products, other household cleaners are NOT covered under these warranties.

Improper Installation
The floor must be installed according to the NWFA and NOFMA installation guidelines. Damage caused by improper handling, or installation methods, invalidate these warranties. Floor materials with apparent machining defects must be removed prior to installation.

Improper Environment
Any damage that occurs during shipping/transport is the responsibility of the shipping and transport Company. This warranty does not cover damage caused in whole or in part by casualty, improper transportation and storage, abuse, use of which the goods are not intended, faulty construction of the building, faulty installation of goods, settlement of the building or other movement causing separation of movement of sub floor structure, natural disaster, insect infestation, extreme heat, extreme sunlight, excessive dryness or excessive moisture from wet mopping and any other source including humidity, spillage, migration through slab or wall or any other source affecting the dimensions or planes of wood flooring members. Extreme indoor conditions (extreme heat, dryness and/or moisture) may cause damage to the flooring. It is natural, due to the inherent properties of wood that some minor contractions and expansions might occur. These occurrences, and/or visual changes on the hardwood floor, will self-correct with seasonal climate changes and/or when maintaining suggested normal environmental conditions. Surface checks may also be aggravated by extreme low humidity (below 40%). Alteration or repair that is not Manufacturer authorized will void the warranty.

Natural Sunlight
Over time, normal exposure to sunlight will bring about subtle changes in the shading of any hardwood floor; these changes may vary in areas of the floor that are blocked from sunlight, such as under area rugs. This is not a product defect and is not covered by the warranties.

Surface Checking
Occasional cracking or checks in the surface due to low relative humidity, dryness or installation over radiant-heated floors are inherent for wood products. Because these occurrences are not manufacturing defects, they ARE NOT warranted. All products are likely to check when the relative humidity drops below 40%. Antique Collection flooring sold under their Character grades will and may have some degree of surface checking included. This is not a manufacturing defect as it is part of the characteristic of the flooring grades.

Radiant-heated Slabs - Under floor Heating System.
Installation over radiant-heating systems/under floor heating systems will reduce the moisture content of the hardwood flooring and may cause surface checking, or dimensional change. Installation over radiant-heating systems is not warranted because of conditions outside manufacturer's control.

Warranties Disclaimed
The manufacturer expressly disclaims any other warranties, including warranties of merchantability and fitness for a particular purpose. It is the Buyer's responsibility to determine the suitability of the product for the intended use and purpose, and the Buyer assumes all risk and liability whatsoever regarding such suitability. These warranties give you specific legal rights, and you may also have other rights that vary from state to state.

Liability Limitations
Buyer agrees that Buyer's exclusive recourse and Manufacturer's total liability on any claim shall be limited to, at Manufacturers' option, the repair or replacement of the defective goods which are proven to Manufacturer's' satisfaction to be defective in manufacture, or the refund of the purchase price of such defective goods. In no event shall the Manufacturer have any other liability, including damages, in excess of the Manufacturer's price of goods found defective, which specially excludes labor, transportation and storage charges of any kind.
In no event shall the Manufacturer or its suppliers be liable for any direct, indirect, punitive, economic, commercial, consequential, incidental or special loss or damage or any claim by a third party, resulting from the use or loss of use or the performance or non-performing of Antique Collection flooring products. This warranty is limited to one time repair or replacement of defective materials. Any attempt to repair, replace or refinish the floor prior to Manufacturer's inspection and authorized repair actions will void this warranty. No distributor, dealer, installer, agent, sales person or Manufacturer's sales representative is authorized to change or increase the terms or coverage of this warranty program.

Warranty Claims
If you need to file a claim under this Residential Warranty Program, you must first contact you Antique Collection dealer where the original purchase was made. If the dealer is unable to satisfy your claim, then contact The Wood Cellar Ltd. http://www.woodcellar.com/
The Wood Cellar Ltd will send you a form that needs to be completed and returned for processing. A written notice of claim must be filed within the warranty coverage period and no later than 6 months after occurrence of the problem that gives rise to your claim. Information verifying date of purchase and identity of the original purchaser, and/or invoices as proof of purchase will be requested. The floor must have been purchased from an Antique Collection Dealer and fully paid for. We strongly suggest that you keep your original invoice in a safe place.
The Wood Cellar Ltd. reserves the right to have a designated representative inspect the floor and remove samples for technical analysis. The representative will then report the findings within a reasonable amount of time.

Warranty Voidability
The warranty contained in this warranty will become null and void upon notice by the Manufacturer if:
1. Buyer fails to maintain the proper humidity condition of the home interior (40– 70% humidity) throughout the year.
2. Buyer fails to follow the Manufacturers' Installation Guide Line, Floor Care and Maintenance Guide Line: or
3. Buyer fails to keep the original proof of purchase documents: or
4. Buyer denies the Manufacturer/seller a reasonable opportunity to review and investigate any alleged failure;
5. Buyer has not fully paid for the Antique Collection flooring materials prior to the installation.
Manufactured and Warranted by The Wood Cellar Ltd. http://www.woodcellar.com/
 

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